Frequently Asked Questions
PRODUCTION & SHIPPING TIMES
1. How long does production take?
We aim for 1-3 days for production however over holiday periods these times may be extended by a couple of days. Please keep an eye out for the most up-to-date information on the banner at the top of our webpage.
2. How long does shipping take?
For NZ Courier Shipping has a delivery target of the next working day.
For Australia, we use Economy Tracked Shipping which has a target delivery of 3-10 business days.
Please Note: Your purchase may be subject to import duties and taxes which are only determined once the package reaches your country. Classique Jewellery has no control over this and does not take responsibility for any additional duties and taxes.
Please Note: These times are estimates only as there may be unforeseen delays.
3. Can I request a rush order?
Yes absolutely. Please email us at classique.nz@gmail.com and we will work with you to get your order as quickly as possible
4. Can I make changes to my order?
If we haven't started making your order we can make changes. Please contact us as soon as possible at classique.nz@gmail.com. If the order has been started changes are unfortunately unable to be made however still contact us and we will see if there is anything we can do.
5. Can I order a different chain length than what is online?
Yes of course. Please get in touch with us and we will be happy to assist. Fees may apply.
ABOUT OUR JEWELLERY
1. What is Gold Filled?
Gold filled is composed of a solid layer of gold pressure bonded onto a base metal. Since it’s pressure bonded, this means that the Gold doesn’t rub off (no more skin turning green). It’s also important to note that Gold Filled Jewellery has 100 Times more gold than Gold Plated Jewellery meaning that it is made to last.
2. What is Sterling Silver?
Sterling Silver is an alloy of silver containing 92.5% of weight of silver and 7.5% of weight of other metals, usually copper. It's the other metals which can cause sterling silver to tarnish over time.
3. How do I care for my jewellery?
- Avoid getting it wet. ie, before swimming or showering.
- Put on after perfumes and lotions.
- Remove before sleeping.
- Store carefully when not being worn.
- Remove before exercising.
- Clean and polish with a soft cloth.
4. Can you stamp on both sides of the pendant?
Unfortunately no. Due to the stamping process, there will be a slight imprint on the underside of the metal.
RETURNS/EXCHANGES/REFUND POLICIES
1. Can I cancel/change my order?
If we haven't started making your order we can make changes. Please contact us as soon as possible at classique.nz@gmail.com. If the order has been started changes are unfortunately unable to be made however still contact us and we will see if there is anything we can do.
2. What is your returns policy?
We are unable to accept returns or exchanges on personalised items. If there is an error that is our mistake we will fix it immediately either through repair, exchange or refund along with the shipping fees. Please let us know within 7 days of receipt of the product if there is a fault.
If you would like to return a non-personalised item please let us know within 7 days and return within 14 days for a store credit. It will need to be returned in its original condition and in its original packaging.
All earring sales are final, due to hygiene reasons we are unable to accept returns on these.
3. I ordered the wrong length chain, can I exchange it?
Yes, however, we will need to cover our costs for the new chain and the return back to you. The original necklace will need to be returned unworn and in the original condition and packaging.
4. Does your product come with a warranty?
Yes of course. All our products come with a 30-day warranty so if your clasp or chain should break within this time please contact us at classique.nz@gmail.com